International Academic Research Journal of Business and Management (IARJBM) - ISSN : 2227-1287 (Print)

Impact Factor - 68.16 (ICV) 2015

International Academic Research Journal of Business and Management (IARJBM) is a Double-blind peer-reviewed quarterly journal, published by Academic Research Publishers. The journal publishes research papers in the fields of business, management, marketing, finance, economics, human resource management and relevant subjects. The journal is available only on print edition and the current issue can be viewed online. Authors can also download current article from online version.

Vol No. 4 Issue 3 : September 2015
Leadership Perspectives and Styles In Shell Malaysia Pages From : 01-10
Author(s) : Ayesha Ahmed,Elly Juliana Mohd Ali,M.S.B. Siddiq
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   This study examines the leadership styles and perspectives of the leaders in Shell Malaysia, and endeavors to establish whether and to what extent the leadership styles are autocratic, participative or paternalistic ones, or a combination of them depending on a situation or environmental factors. The study is based on a survey which was sent sent to those holding leadership positions, identified through the Shell HR database.The data were analyzed and conclusions were drawn as regards the leadership styles and perspectives which provide interesting insights of great relevance and value to those having leadership roles.

Case Study on Standing of Letter of Credit and its Operations at Himalayan Bank Limited, Nepal Pages From : 11-20
Author(s) : Dr. J K Raju,Mr. Manjunath
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   In today’s world country like Nepal is into the extensive use of financial products which are introduced and in use in most of the developed countries. Financial institution do also offers a standard and commercial letter of credit, a document issued primarily in trade finance which provides an unchangeable payment activity. Letters of credit are used in international trade transactions of significant value for deals between a supplier in one country and a customer in another. The Letter of Credit (L/C) is a payment guarantee by the issuing bank to the seller on behalf of the importer. The letter of credit gives importer the most extensively used and conventional international trade payment means and finance instrument. It promises payment, provided the seller complies with the terms and conditions inside the Letter of Credit. The bank plays most important role as a mediator in Letter of Credit. This study focuses on the operation procedures of Import and the various procedures involved in Letter of Credit and also the report shows how the clients (importers) perceive the Letter of Credit services of the bank since clients (importers) satisfaction is the key in the Letter of Credit department.

Customer Attitudes towards the Functional Service Quality and Neuroticism- based on an Example of Educational Service Pages From : 21-37
Author(s) : Wojciech Trzebinski
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   The purpose of this research was to test the proposed model linking customer perception of the functional service quality and customer neuroticism-related individual traits. In this model, individual traits were considered in terms of customer functioning within service-related context. Research was conducted on the students of a large European economic higher education institution, in a form of questionnaire survey. The results indicate that neuroticism, as NEOAC dimension, maps into the customer individual service-context traits, constituting one of their dimensions (named as service-context neuroticism). Among these dimensions, service-context neuroticism shows the most visible relationship with functional quality perception, and the correlation is negative. Research seems to contribute to closing the gap in the area of individual determinants of quality perception by applying the service-related context to modelling the customer individual traits. Approach presented here could support organizations to accommodate their services according to individual traits of their customers, especially those neuroticism-related.

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