International Academic Research Journal of Business and Management (IARJBM) - ISSN : 2227-1287 (Print)

Impact Factor - 68.16 (ICV) 2015

International Academic Research Journal of Business and Management (IARJBM) is a Double-blind peer-reviewed quarterly journal, published by Academic Research Publishers. The journal publishes research papers in the fields of business, management, marketing, finance, economics, human resource management and relevant subjects. The journal is available only on print edition and the current issue can be viewed online. Authors can also download current article from online version.

Vol No. 3 Issue 2 : July 2014
Factors Influencing High Turnover in Multinational Call Centres in Malaysia Pages From : 1-10
Author(s) : Tanuja Krishnan,Joanna Claire Miranda,M.S.B. Siddiq
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   The call centre industry in Malaysia has been registering tremendous growth making its way to becoming the hub for the Asia Pacific region. This is most certainly a move in the right direction as it creates employment opportunities thus improvement in the country’s economy. In line with this vision, companies venturing into call centres should place high standards in the running of these call centres. Unfortunately call centres are experiencing high turnover and it is not industry specific. This problem, if persists, will derail the country from its track to becoming the call centre hub of the Asia Pacific region. This research studied the factors contributing towards high turnover and proposed corrective measures to eliminate this problem. The major findings of the study were that age and level of education were insignificant in predicting employee turnover. Managers were more inclined to leave compared than non- managers. The nature of work and relationship with supervisors were insignificant in turnover intent, so was the perception of alternate employment opportunities. Despite that job hopping was a highly significant contributor and organisational commitment was the most important predictor of turnover intent. This calls for organisations to be employee focused by releasing control and subscribing to shared values to increase employee engagement.

Managerial skills in SME Pages From : 11-22
Author(s) : Dr. R. Arasu,Mr. Mujeebur Salahudeen
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   In the era of Globalization, Liberalization and Privatization, Organization has to change or modify existing policies of the organization. In this drastic change, organizations are facing two basic problems i.e. how to bear change and How to make employees to adopt change or mitigate their resistance. Managerial skills are sets of qualities and attributes in the personality of managers that enable them to effectively manage the working of a firm.

Rural Customers Attitude towards Insurance Services Pages From : 23-32
Author(s) : Mrs. Mallika,Dr. Christy Selvarani
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   This paper describes Customers attitudes towards the various insurance in Chennai, tamil Nadu , India. The attitudes, most often negative, are mirrored through low patronage of insurance services. It discusses such social-cultural factors that account for these attitudes and what role marketing strategies can play to change such negative tide. Drawing from theoretical foundation, an empirical survey was conducted among 250 cusomers of the life insurance—to gauge their awareness level and general attitudes towards insurance companies and their operations. The findings present different demographical factors and their attitudes towards insurance companies and their services

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